The helpdesk your
firm actually needs.
Purpose-built for law firms and professional services teams who are done managing IT requests through email threads and sticky notes.
Early access — be the first to know when we launch.
Sound familiar?
Most law firm IT teams are running on workarounds. You don't need a $50,000 implementation. You need something that works Monday morning.
- ✕Tickets buried in a shared inbox nobody owns
- ✕Partners emailing you directly, bypassing the queue
- ✕No visibility into who's working on what
- ✕Staff don't know if their request was even received
- ✕You're reporting helpdesk metrics in a spreadsheet
Avg. ticket resolution time
Before
3.2 days
With Urby Desk
4.1 hrs
Staff satisfaction score
Before
58%
With Urby Desk
94%
Requests handled per agent
Before
12/day
With Urby Desk
34/day
Up and running in under an hour.
No implementation project. No consultant. Just sign up and go.
Staff submit tickets
By email or portal — no training required. Attorneys can email your support address and it just works.
Your team picks them up
Clean queue, priority flags, matter and client tags built in. Everyone knows what to work on next.
Issues get resolved
Full ticket history, SLA tracking, and reporting you can actually show leadership.
Built for the way professional services firms work.
Not a generic helpdesk with a law firm skin. Purpose-built workflows for the way attorneys and staff actually operate.
Email-to-ticket
Attorneys email support@yourfirm.com and it just works. No portal login. No new habits required.
Matter and client tagging
Tag tickets to client matters for better context and reporting. Know which clients are generating the most IT load.
Priority tiers
Court deadline tomorrow? Mark it urgent. It rises to the top automatically so nothing critical gets missed.
SLA tracking
Set response time targets. See at a glance when you're on track or falling behind — before it becomes a problem.
Workload visibility
See who on your team has 12 open tickets and who has 2. Balance workloads before agents burn out.
Clean agent interface
No clutter, no tabs inside tabs. One screen to see everything that matters. Agents stay focused.
Simple pricing. No surprises.
Per agent, per month. Cancel anytime.
Save 20% with annual billingStarter
For small IT teams getting organized.
- ✓Up to 5 agents
- ✓Email-to-ticket intake
- ✓Basic ticket queue
- ✓Priority flags
- ✓Email support
Professional
The full toolkit for mid-size firms.
- ✓Unlimited agents
- ✓Everything in Starter
- ✓Matter and client tagging
- ✓SLA tracking
- ✓Full reporting dashboard
- ✓Workload visibility
- ✓Priority support
Firm
For firms that need full control.
- ✓Everything in Professional
- ✓SSO / single sign-on
- ✓Custom branding
- ✓API access
- ✓Dedicated account support
- ✓Custom SLA rules
Common questions
Your team deserves better
than a shared inbox.
Join the waitlist and be first in line when we launch.